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British Airways’ Willie Walsh loves his new terminal at Heathrow. But it will not solve all his problems WILLIE WALSH, the diminutive Irish boss of British Airways (BA), has been counting the minutes to this week’s opening of Terminal 5, the airline’s GBP4.3 billion ($8.5 billion) new terminal at Heathrow airport. In recent weeks his speeches and interviews have been littered with references to the number of days, hours and minutes left to go. T5 has not come a moment too soon. As the biggest tenant of Europe’s busiest and most congested airport hub, BA’s image has been tarnished by what Mr Walsh calls the ?Heathrow hassle??the horrible combination of endless security queues, delayed flights and lost baggage….
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