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Comfort Shopping: Sad Customers Buy More

by: Roger DooleyMost merchants would include “happy customers” as a key part of their
mission. Oddly, new research shows that sad customers are likely to
spend more money when shopping. Merely watching a sad video clip caused
subjects to pay nearly four times as much for a water bottle than
subjects who watched an emotionally neutral clip.


Original Source: feeds.futurelab.net


  10 February, 2008| Marketing, advertising... | @ 9:35

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